SENIOR
UX / Service
DESIGNER
Focusing on Human-centered Design & Creating Experiences
CURRENTLY CRAFTING
EXPERIENCES AT CROSBY
(2012 – PRESENT)
(2012 – PRESENT)
Product + Service + UX designing experiences across touchpoints.
Product + Service + UX designing experiences across touchpoints.
Product + Service + UX designing experiences across touchpoints.
Industrial Design + UX outcomes. From mapping to shippable UI.
Industrial Design + UX outcomes. From mapping to shippable UI.
Industrial Design + UX outcomes. From mapping to shippable UI.
My design process
My tried-and-true
design process
My Design Process
(01)
Discovery
Learn the problem in context. Users, stakeholders, constraints, and what “success” actually means.
(01)
Discovery
Learn the problem in context. Users, stakeholders, constraints, and what “success” actually means.
(01)
Discovery
Learn the problem in context. Users, stakeholders, constraints, and what “success” actually means.
(02)
Strategy
Turn insights into a clear plan: goals, experience principles, scope, and the path to ship.
(02)
Strategy
Turn insights into a clear plan: goals, experience principles, scope, and the path to ship.
(02)
Strategy
Turn insights into a clear plan: goals, experience principles, scope, and the path to ship.
(03)
Research
Use interviews, observation, hands-on, and tests to understand real behavior. Then analyze insights into clear requirements and opportunities.
(03)
Research
Use interviews, observation, hands-on, and tests to understand real behavior. Then analyze insights into clear requirements and opportunities.
(03)
Research
Use interviews, observation, hands-on, and tests to understand real behavior. Then analyze insights into clear requirements and opportunities.
(04)
Wireframe / Prototyping
Map flows and information architecture. Wireframe, sketch, and prototype (digital and physical) to test usability, interactions, and edge cases early.
(04)
Wireframe / Prototyping
Map flows and information architecture. Wireframe, sketch, and prototype (digital and physical) to test usability, interactions, and edge cases early.
(04)
Wireframe / Prototyping
Map flows and information architecture. Wireframe, sketch, and prototype (digital and physical) to test usability, interactions, and edge cases early.
(05)
Design / Build
Design the full experience or product. UI, interaction details, system behaviors. While collaborating closely with Engineering, Stakeholders, Manufacturers, and End-users
(05)
Design / Build
Design the full experience or product. UI, interaction details, system behaviors. While collaborating closely with Engineering, Stakeholders, Manufacturers, and End-users
(05)
Design / Build
Design the full experience or product. UI, interaction details, system behaviors. While collaborating closely with Engineering, Stakeholders, Manufacturers, and End-users
(06)
Deliver
Ship the work with clarity: final designs, prototypes (when needed), specs, components, documentation, and next-step recommendations.
(06)
Deliver
Ship the work with clarity: final designs, prototypes (when needed), specs, components, documentation, and next-step recommendations.
(06)
Deliver
Ship the work with clarity: final designs, prototypes (when needed), specs, components, documentation, and next-step recommendations.
relevant
Relevant Experience
Experience
JPW Studios
Lead UX / Service / IND Designer
(2015 – Present)
Leading the design and strategy of JPW Studios - Working with Clients on Service design, UX, and Product
JPW Studios
Lead UX / Service / IND Designer
(2015 – Present)
Leading the design and strategy of JPW Studios - Working with Clients on Service design, UX, and Product
JPW Studios
Lead UX / Service / IND Designer
(2015 – Present)
Leading the design and strategy of JPW Studios - Working with Clients on Service design, UX, and Product
TekSystems (LDS Church)
Senior UX Designer
(2022 – PRESENT)
Currently working to help with Information Architecture, UX, and the UI of one of the portfolios of The Church of Jesus Christ of Latter Day Saints.
TekSystems (LDS Church)
Senior UX Designer
(2022 – PRESENT)
Currently working to help with Information Architecture, UX, and the UI of one of the portfolios of The Church of Jesus Christ of Latter Day Saints.
TekSystems (LDS Church)
Senior UX Designer
(2022 – PRESENT)
Currently working to help with Information Architecture, UX, and the UI of one of the portfolios of The Church of Jesus Christ of Latter Day Saints.
Breaker Bags
Chief Designer - Founder
(2018 – 2022)
Founded a commuter/travel bag brand designing functional, user-focused products. Led manufacturing partnerships and built a community-driven lifestyle brand.
Breaker Bags
Chief Designer - Founder
(2018 – 2022)
Founded a commuter/travel bag brand designing functional, user-focused products. Led manufacturing partnerships and built a community-driven lifestyle brand.
Breaker Bags
Chief Designer - Founder
(2018 – 2022)
Founded a commuter/travel bag brand designing functional, user-focused products. Led manufacturing partnerships and built a community-driven lifestyle brand.
Solo
Manager of UX/UI
(2020 – 2022)
Implemented UX processes, created UX guidlines and Library, and established a UX team. Helped in improving Solo's current and future customer's needs. Promoted and educated sustainability.
Solo
Manager of UX/UI
(2020 – 2022)
Implemented UX processes, created UX guidlines and Library, and established a UX team. Helped in improving Solo's current and future customer's needs. Promoted and educated sustainability.
Solo
Manager of UX/UI
(2020 – 2022)
Implemented UX processes, created UX guidlines and Library, and established a UX team. Helped in improving Solo's current and future customer's needs. Promoted and educated sustainability.
OC Tanner
User Experience Designer
(2017 – 2020)
Human-centered service design, applied to web and iOS products that continue to improve manager-employee culture.
OC Tanner
User Experience Designer
(2017 – 2020)
Human-centered service design, applied to web and iOS products that continue to improve manager-employee culture.
OC Tanner
User Experience Designer
(2017 – 2020)
Human-centered service design, applied to web and iOS products that continue to improve manager-employee culture.
University of Utah
Urbann Nest
Urbann Nest
Biolite
Biolite
The Park at Swan Valley
The Park at Swan Valley
Braven
Braven
